pangkalan hk Platform Privacy Notice
This page describes what we collect when you use pangkalan hk and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, deliver our sportsbook and live-dealer services, and comply with applicable law. We take data security seriously and use industry-standard encryption to protect your information.
Our privacy practices apply to all account holders on pangkalan hk, whether you access our sportsbook covering Liga 1, Piala AFF, and MotoGP; our live-dealer tables for blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo; our slot games; or our esports markets for Mobile Legends, Free Fire, and PUBG Mobile. We do not sell your personal data to third parties. We share data only with payment processors, fraud-prevention services, and where required by law.
If you have questions about how we handle your data, contact our support team via chat or email in Indonesian and English.
What Data We Collect on pangkalan hk
We collect your email address, full name, date of birth, and identity document details (such as your national ID number) when you open an account. We collect this information to verify your identity and comply with know-your-customer (KYC) regulations. We also collect your phone number, residential address, and payment method details (such as your bank account or e-wallet identifier) to process deposits and withdrawals.
When you use our platform, we collect information about your activity — which markets you view, which games you play, your bet history, your game results, and your account balance. We collect this data to deliver our services, detect fraud, and improve our platform. We also collect technical information such as your IP address, browser type, device type, and access time. This helps us understand how you use pangkalan hk and troubleshoot technical issues.
We collect payment information from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) only to the extent necessary to process your transactions. We do not store your full payment credentials — payment processors handle sensitive payment data directly. We store only transaction records and confirmation details.
Key takeaways
- We collect email, name, date of birth, and identity documents for account verification
- We collect activity data (bets, games, balance) to deliver our services
- We collect technical data (IP, browser, device) to improve platform performance
- We do not store full payment credentials — payment processors handle sensitive data
- We do not sell your personal data to third parties
How We Use Your Data
We use your personal data to verify your identity, process your deposits and withdrawals, deliver our sportsbook and live-dealer services, and settle your bets and game results. We use your activity data to detect fraud, prevent abuse (such as multiple accounts), and investigate disputes. We use your technical data to maintain platform security, troubleshoot technical issues, and understand how users across Jakarta, Surabaya, Bandung, Medan, and Semarang interact with our platform.
We may use your email address to send you account notifications, such as confirmation of deposits, withdrawal requests, and important policy updates. We do not send marketing emails unless you have opted in. You can manage your email preferences in your account settings at any time.
We use aggregated and anonymised data (data that cannot identify you personally) to analyse platform usage, improve our services, and develop new features. For example, we may analyse which sports or games are most popular among users, but we do not link this analysis to your personal identity.
Third-Party Data Processors
We share your personal data with third-party service providers only to the extent necessary to deliver our services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method details to process deposits and withdrawals. Our fraud-prevention and identity-verification partners receive your identity documents and personal information to verify your identity and detect fraudulent activity.
Our servers may be located outside your jurisdiction. When we transfer your data to servers in other countries, we use encryption and contractual safeguards to protect your information. We do not transfer your data to countries without adequate data protection unless you have consented or unless the transfer is necessary to deliver our services.
We do not sell your personal data to advertisers, data brokers, or other third parties for commercial purposes. We share data with law enforcement or government agencies only when required by law or court order. We will notify you of any legally compelled data disclosure unless we are prohibited by law from doing so.
Your Rights on pangkalan hk
You have the right to access your personal data held by us. You can download your account information, transaction history, and bet records from your account dashboard at any time. You have the right to request correction of inaccurate data — if you believe any information we hold about you is incorrect, contact our support team and we will investigate and correct it if necessary.
You have the right to request deletion of your account and associated personal data, subject to our legal obligations. If you request account closure, we will delete your personal data within a reasonable time, except where we are required by law to retain it (such as for tax or fraud-prevention purposes). We will retain transaction records for the period required by applicable law.
You have the right to object to our processing of your data for certain purposes. For example, you can opt out of marketing communications or request that we do not use your data for fraud-prevention analysis. Contact our support team to exercise any of these rights. We will respond to your request within a reasonable time.
Cookies and Tracking
We use cookies to remember your login session, store your preferences, and track your activity on our platform. Cookies are small files stored on your device that help us deliver a better experience. Essential cookies are necessary for our platform to function — without them, you cannot log in or place bets. You can disable non-essential cookies in your browser settings, but this may limit your ability to use certain features of pangkalan hk.
We do not use cookies to track you across other websites. Our cookies are used only within the pangkalan hk platform. We do not share cookie data with third parties for advertising purposes. If you have questions about our cookie practices, contact our support team.
Data Security and Retention
We use industry-standard encryption (SSL/TLS) to protect your personal data in transit. Our servers use firewalls, intrusion detection, and regular security audits to protect your data at rest. We limit access to your personal data to employees and contractors who need it to deliver our services. All staff members sign confidentiality agreements.
We retain your personal data for as long as your account is active. After you close your account, we retain your data for the period required by applicable law (typically for tax and fraud-prevention purposes). We delete data that is no longer necessary to deliver our services or comply with legal obligations. During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our data security practices remain unchanged.
While we take reasonable steps to protect your data, no system is completely secure. If we discover a data breach that may affect your personal information, we will notify you via email and provide guidance on steps you can take to protect yourself.
Contact Us About Your Data
If you have questions about our privacy practices, want to access your personal data, or wish to exercise any of your rights, contact our support team. We are available via live chat and email in Indonesian and English. You can also reach us through our FAQ page for common questions about data handling.
We are committed to protecting your privacy and handling your data responsibly. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. If you have concerns about how we handle your data, we encourage you to contact us first — we aim to resolve privacy concerns promptly and fairly.